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plusserver - Your Managed Cloud Service Provider

plusservices

Full focus on your core business.
We provide you with 24/7 support and IT operations – as much as you need.

  • Infrastructure, operations and service management (fully managed)
  • Reduce your IT workload to whatever extent you desire

The right service for everyone:
Our management level

The demands on medium-sized IT departments are higher today than they have ever been. Operating the core applications usually takes up all of their time. Nevertheless, new workloads require the provision and maintenance of additional infrastructures that need to be managed and kept up to date.

Whether you prefer to handle it all in-house or want to give up some of the responsibility: management levels that build on one another ensure that you can relinquish as much control as you want at any time. From purely infrastructural management through to fully managed.

PUR 2020 Champion

plusserver is a champion in the PUR Managed Services Diamant “Cloud & Datacenter Services”.

plusservices:
All the management levels at a glance

Infrastructure Management

You retain administrator rights – we ensure the reliable operation of your hardware and rectify defects on your network infrastructure.

We guarantee you short response times and offer you hardware exchanges and remote hands around the clock.

  • The management is in your hands
  • plusserver is responsible for the hardware and network infrastructure
  • You have full freedom but are also entirely responsible for the administration
  • Troubleshooting in the event of hardware or network infrastructure errors

Operations Management

We share administrator rights with you, declutter your system and server services and proactively inform you of available security updates.

This option gives you the opportunity to remain master of your system and therefore be able to respond quickly to commercial changes, without having to set up a cost-intensive on-call service. In addition, you also benefit from our wide-ranging expertise, which we have obtained over decades of work on a large number of products.

  • Your employees can focus on innovation in your core business
  • You have full access rights (admin access/root rights) but can outsource individual tasks (incl. 24/7 monitoring, patch management)
  • plusserver acts as an extension of your company
  • Monitoring of the services provided and supported by plusserver (including proactive troubleshooting)
  • Proactive notification of available security updates
  • Full administration rights for you and plusserver
  • Root/administrator rights are required on the system for the provision of services

Service Management

You receive a complete service and we provide professional assistance for all subordinate levels.

This management level completely relieves you of the complexity of the respective service. You simply use the function required and we look after the rest, so this gives you maximum added value while keeping complexity to a minimum.

  • You can fully concentrate on your own business and applications; plusserver assumes operational responsibility (all-round carefree solution)
  • Increase compliance and security
  • Save time through reducing the administrative effort
  • No need to keep back internal resources for 24/7 or ops work
  • Complete 24/7 administration by plusserver, covering operation, monitoring, fault elimination and maintenance
  • Regular, proactive installation of updates that are tested and approved by plusserver
  • All administration rights assumed by plusserver
  • Changes to configurations can be ordered

Detailed overview

Infrastructure
Management

Operations
Management

Service
Management

Guaranteed response time: 30 minutes

Hardware replacement: 24/7/4

Dedicated contacts in sales

Troubleshooting in the event of hardware or network infrastructure errors

Changes to configurations can be ordered

plusserver monitors the supported services via system administration (proactive monitoring)

Proactive notification of available security updates

Administration of the operating system and server services by plusserver

Complete 24/7 administration by plusserver, covering operation, monitoring, fault elimination and maintenance

Personal support – here for you at all times

Support

Our competent 1st level support is of course available free of charge. You can reach them around the clock, 365 days a year using the ticket system or the support hotline.

Our different management levels give you as much control and support as you want at all times. We would be happy to discuss the options with you. Jürgen Metko, Chief Sales Officer

Let us advise you

Application Management:
We take care of your applications

On request, we can also support you by operating your applications – you decide whether you want to handle some of them or hand full operational responsibility over to us. Our portfolio ranges from databases to clusters through to dedicated cloud setups. Do you want to hand over the operation of individual applications to us? Just get in touch with us.

Our customers - successful with plusserver

  • Bayer
    REWE Group
    Toyota
    Zalando
    TeamViewer
    Douglas
  • R+V Versicherung
    Renault
    Pelikan
    Melitta
    TUI
    Koelnmesse