Personised support over the entire lifecycle
Your hosting project in safe hands
The higher your expectations and the more complex your hosting environment, the more important it is for everything to run smoothly, from the first planning step to migration through to ongoing operation. Therefore, at PlusServer we provide you with a personal, dedicated contact: your personal service manager.
Your project manager will be on hand to support you during the project phase and in regular operation and will ensure smooth setup and operation of your environment at PlusServer. An initial kick-off meeting and regular service meetings help ensure close and in-depth communication with you. Of course, our project management is based on proven operational processes (ITIL) as well as agile operating models (DevOps).
Our advantages for service management
- Dedicated contact
- High level of expertise
- Detailed knowledge of your environment at PlusServer
- Mapping the entire project lifecycle
- Proven and innovative operating models (ITIL/DevOps)
- Managing all departments
Your professional contact
Personal contact partner as your technical single point of contact in the project team
Your service manager is your technical contact who clears up any questions you may have with other departments within PlusServer. To ensure result-oriented and efficient communication, we agree on a communication matrix.
High level of expertise
Our service managers have studied engineering or computer science and have extensive experience. By regularly attending training courses, they keep their technical expertise up-to-date. They also receive extensive certification on the manufacturer technologies used.
My job as service manager is to advise on complex projects in the planning stage, coordinate the implementation phase and to provide support in the operational phase. I am the customer’s first point of contact from implementation onwards and am responsible for their end-to-end solution. Harald Kampen, Service Manager
Professional project management in the planning and implementation phase
Using professional project management methods
Your service manager creates a detailed project plan in the form of a GANTT chart, and then manages implementation. Thus, they can keep track of all the necessary steps and tasks.
Quality assurance via structured PDCA cycles
Our service managers leverage techniques such as “plan-do-check-act” (PDCA) to ensure that your requirements are implemented with the highest quality.
Documentation
All project results are documented in detail and in an understandable manner to ensure that extensions are optimally integrated and any problems can be quickly analysed. Our professional documentation also facilitates placement and training of new employees.
Our customers - successful with PlusServer
Ongoing optimisation in the operating phase
Support for operating process methods (ITIL and DevOps)
Of course, we use both proven operational processes according to ITIL and modern agile operating models (DevOps). In doing so, we assess which method is best suited for the respective case.
Transparent status, reporting and monitoring
Your service manager tracks implementation of projects. You receive a regular status report and regular service calls or meetings are held. Together with you, we will create a customised monitoring scheme which specifies how to react to a given incident. You also receive SLA, capacity and incident reports.
Security due to information security management system (ISMS) according to ISO 27001
Our service managers are trained in the security requirements according to ISO 27001 and strictly comply with the standards in implementing your hosting solution. Our certification is regularly renewed by TÜV Süd.