Personised support over the entire lifecycle
Your Managed Services in the best hands
The higher your expectations and the more complex your environment, the more important it is for everything to run smoothly, from the first planning step to migration through to ongoing operation. Therefore, at plusserver we provide you with a dedicated contact: your personal service manager.
Your service manager will be on hand to support you during the project phase and in regular operation and will ensure smooth setup and operation of your environment at plusserver. An initial kick-off meeting and regular service meetings help ensure close and in-depth communication with you.
Our advantages for service management
- Dedicated contact
- High level of expertise
- Detailed knowledge of your environment at plusserver
- Managing all departments
- Individual reportings
- Service Review Meetings
Your professional contact
Personal contact partner as your single point of contact
Your service manager is your contact for detailed questions and will be happy to clarify them for you in his interface function to all other specialist departments within plusserver. A communication matrix helps to ensure result-oriented and efficient communication at all times.
High level of expertise
Our service managers have extensive experience in coordinating and managing customer enquiries and projects. Our service managers are characterized by direct and transparent communication as well as by the competence to recognize the individual requirements and needs of our customers and to derive appropriate measures. They keep their specialist knowledge up to date through regular further training.
My job as a service manager is to coordinate during the provisioning phase and to accompany during the operating phase. I am the first point of contact for the customer. My ambition is to create the greatest possible customer satisfaction. Anna Kathrin Schellenbeck, Service Manager
Ongoing optimisation in the operating phase
Support of proven operational process methods (ITIL)
We work in accordance with current ITIL practices.
Information Security Management System (ISMS) according to ISO 27001
plusserver is certified according to ISO 27001 and is regularly checked and certified by the TÜV.
Our customers - successful with plusserver
Transition and project management
For complex projects we also provide you with a personal transition and project manager.
Using professional project management methods
Your transition and project manager creates a detailed project plan in the form of a GANTT diagram and then controls the implementation and keeps track of all necessary steps and tasks.
Quality assurance via structured PDCA cycles
Our transition and project managers use techniques such as "plan-do-check-act" (PDCA) to ensure that your requirements are met with the highest quality.
Documentation
All project results are documented in detail and in an understandable manner to ensure that extensions are optimally integrated and any problems can be quickly analysed. Our professional documentation also facilitates placement and training of new employees.
Transparent status, reporting and monitoring
Your transition and project manager monitors the implementation progress of projects. Together with you, we create an individual monitoring scheme that specifies which events we should react to and how.
