Sales Consulting:

24/7 Support

One of plusserver’s superpowers is our 24/7 support DNA. But what does that mean for you?

Even if your solution is already in use and questions or challenges arise, we are always there for you.

Not only our product development, but also our support is completely in-house. Our dedicated support team responds to your requests at short notice – whether in German or English.

24/7 Support - plusserver

24/7 support from plusserver: Your points of contact

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Talk to our First-Level Support to get your request taken care of – available anytime!

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Open ticket

The CloudHub allows you to create a ticket directly for your request, 24/7.
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Status page

Here you will find planned maintenance, important vulnerability reports and other current information.


Do you have questions about your contract or an invoice? You can reach our accounting department Mon – Fri from 9:00 – 18:00.

Contact form

Do you have a question, feedback or want advice? Just use our form and we will get back to you as soon as possible.

Login to your CloudHub-Account

Whether cloud shopping, user management or contract overview - you'll find it all here!

Our brand-new CloudHub combines all the features of your customer portal with the ability to flexibly book and use cloud services such as pluscloud open or even databases at any time.

Status Portal

The area for all Nexinto customers

Here you will find the functions you are used to as a Nexinto customer.

Try now for free

Test our plusserver Kubernetes Engine 30 days without obligation and free of charge. Of course, our team will also support you during the test phase!

What else can you expect from us?

Our goal is to provide you with an optimal cloud experience. At all stages of your cloud journey. That doesn’t just include our outstanding 24/7 support. See what other superpowers we have to offer.

FAQ on the CloudHub


If you still have the tab open, you can resend the email with the verification link. Please also check your spam folder. If you still do not receive the e-mail, please contact us. Write to us via the contact form or get in touch by phone: +49 2203 1045 3500.

Please contact us by phone (Tel. +49 2203 1045 3500) or via our contact form. Our team will help you!

Please use the contact options on this page, for example, our contact form or call us at +49 2203 1045 3500. We will help you as soon as possible!


On the registration form, you will find a link to the familiar login page to the CloudHub (“You already have an account? Log in here”). The access data with which you previously entered the portal will continue to apply.
In such a case, please click on “Forgot password” on the login page of the CloudHub ( Within a few minutes, an e-mail will be sent to you with a link which you can then use to reassign your password. If you do not receive an e-mail, cannot access the portal with a newly assigned password, or experience other technical problems during the login process, please contact our technical support by phone at +49 2203 1045 3600. We will help you as soon as possible!

In diesem Fall muss der Hauptansprechpartner geändert werden. Wenden Sie sich dazu bitte per E-Mail an unsere Vertragsabteilung ( und senden Sie uns ein Schreiben auf Firmenpapier inklusive Firmenstempel und Unterschrift zu, in dem Sie die gewünschte Änderung erläutern. Das Schreiben können Sie als Scan an uns senden.

Here you can find help and information

Find information about planned maintenance, patches etc., and subscribe to automated updates.
Your one-stop shop for booking cloud products directly and managing your customer data.
Do you have a specific challenge or question? Great! We look forward to talking to you about it!

Any questions?

Just drop a message and I will get back to you quickly.

Severin Braun

Severin Braun

Chief Product Officer